In a rare and powerful move, Indian Railways has fined its own subsidiary IRCTC ₹10 lakh over a food quality complaint on the Vande Bharat Express running between Patna and Tatanagar.

This isn’t just a fine — it’s a strong message. Accountability doesn’t stop at hierarchy, even internal systems are being held responsible. In a setup where departments often shield each other, this action stands out as a step toward transparency and better passenger experience.

Food quality has always been a major concern for travelers, and strict action like this shows that complaints are finally being taken seriously. It builds trust and sets a precedent for higher standards across the network.